Returns Policy

Refund and Return Policy

At OurSales, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns Window
You have [30] calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Return Process
To start a return, please contact us at info@oursales.co.uk with your order number and reason for return. Once your return is approved and received, we will inspect the item and notify you on the status of your refund.

3. Refunds
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

4. Return Shipping Costs
Customers are responsible for paying for their own shipping costs for returning items, unless the item arrived damaged or defective. Shipping costs are non-refundable.

5. Contact Us
If you have any questions on how to return your item to us, contact us at info@oursales.co.uk or call 01902 239168.