Shipping Policy

Welcome to OurSales.co.uk! We value your trust and are committed to delivering your orders efficiently and securely. Please read our Shipping Policy carefully to understand the terms and conditions governing the delivery of your purchases.

Shipping Destinations

We currently ship to:

• All regions within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

• Select international destinations. For international shipping inquiries, please contact us at info@oursales.co.uk.

Shipping Options and Delivery Times

We offer the following shipping methods:

1. Standard Shipping (UK):

   • Delivery Time: 3-5 business days

   •  (Free for all orders )

2. Express Shipping (UK):

   • Delivery Time: 1-4 business days

   • FREE

3. Next-Day Delivery (UK):

   • Delivery Time: Next business day (Order before 4 PM)

   • Cost: FREE

4. International Shipping:

   • Delivery Time: 7-14 business days (varies by destination)

   • Cost: Calculated at checkout

Order Processing

• Orders are processed Monday through Friday, excluding public holidays.

• Orders placed before 4 PM are typically processed the same day. Orders placed after this time will be processed the next business day.

• You will receive an order confirmation email upon successful payment, and a shipping confirmation email with tracking information once your order is dispatched.

Tracking Your Order

All orders include a tracking number. You can track your shipment by:

1. Visiting our Order Tracking page.

2. Entering your tracking number provided in your shipping confirmation email.

Shipping Restrictions

• We are unable to deliver to P.O. Boxes or APO/FPO addresses.

• Certain remote locations may require additional delivery time.

• Hazardous or restricted items may have shipping limitations. If your order includes such items, we will notify you during checkout.

Customs, Duties, and Taxes

For international orders:

• Customs fees, import duties, and taxes may apply. These charges are the responsibility of the recipient.

• Delays caused by customs are beyond our control.

Lost, Damaged, or Delayed Shipments

• If your order is lost, damaged, or delayed, please contact us immediately at info@oursales.co.uk with your order number.

• We will work with the courier service to resolve the issue promptly.

• Claims for lost or damaged items must be made within 14 days of the delivery date.

Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy.

Contact Us

If you have any questions or concerns about shipping, please contact us:

• Email: info@oursales.co.uk

• Phone: +44 01902 239168

We appreciate your business and look forward to delivering an exceptional shopping experience!